Shipping & Returns
Please allow a 1-business-day processing period (unless otherwise indicated) for all orders through this website before the designs are shipped. After shipment, please allow an additional day for your design(s) to be delivered via USPS Priority Express®, an additional 2-3 business days for your design(s) to be delivered via USPS 2-Day Priority Mail®, or an additional 6-10 business days for your design(s) to be delivered via USPS Priority Mail International®).
Custom orders are completed and shipped, on average, within 1-3 weeks, but may take slightly longer depending on the intricacy of the design.
All orders within the US are shipped from Boston, MA, either via USPS 2-Day Priority Mail® (including full insurance and required signature upon delivery) for a flat rate of $20, or via USPS Priority Express® (including full insurance and required signature upon delivery) for a flat rate of $40.
All international orders are shipped via USPS Priority Mail International® (including full insurance and required signature upon delivery) for a flat rate of $100.
The 90-Day Money-Back Guarantee
The 90-Day Money-Back Guarantee states that “if satisfaction is not found in the delivered service or design of Growavy within a 90-day time period after delivery, Growavy will offer a full refund, provided that the purchased design is not damaged,* and the purchased design is sent back to Growavy at 6 Liberty Sq. #2301, Boston, MA, 02119.” Growavy also guarantees punctuality: a full refund will also be issued if designs are delivered later than expected, unless a delay was caused on the part of the United States Postal Service (USPS).
The 90-Day Money-Back Guarantee applies to all purchases made on or after January 30, 2019.
The Guarantee does not apply to all sales and payments made before January 30, 2019. Sales and payments made before January 30, 2019, are final and non-refundable.
The Lifetime Warranty
The Lifetime Warranty states that “each Growavy design will maintain its structural integrity over time, and no crystal that is set in a Growavy design will fall out, provided that the design is not damaged. If the small possibility of the crystal falling out occurs, the design can be sent in for repair and returned at no cost to the customer, as long as no damage* occurred to the rest of the design.” To cover the design and provide a replacement in the case of damage to the design or loss of the design, Growavy Insurance is offered.
To provide additional peace of mind, all designs are insured for their full value when shipped; customers will have the choice of a store credit or a full refund if a design is lost in transport.
*Any alteration to the design other than slight scratches is considered damage.